Career Opportunities

TELECOMMUNICATIONS HELP DESK SUPPORT SPECIALIST

Summary

This is a full-time position responsible for providing first level technical assistance to customers. Logs, tracks, escalates and resolves work orders by fielding telephone calls and emails through a ticketing software system.

Duties and Responsibilities

The Telecommunications Help Desk Specialist performs some or all of these duties and responsibilities on a daily basis:

  • Promptly handle incoming phone calls and email requests from customers and field technicians.
  • Provides first level technical assistance.
  • When necessary, escalates problems to the appropriate secondary level of support resource or management for resolution.
  • Ensures the accurate and complete logging of all calls and information into the ticketing software tracking system.
  • Dispatches work orders to the appropriate resource based on the reported problem, technology, location and skills required to ensure efficient, effective, and timely resolution.
  • Assists with projects as needed.

Minimum Job Requirements

Ideal candidate will have several years of experience in the telecom/data industry. Home office closed off with computer and dedicated broadband.

Knowledge, Skills, and Abilities Required

Strong interpersonal and communication skills and the ability to work effectively with a wide range of people in a diverse community. Skilled in the use of a computer as a productivity tool and possess working knowledge of email, Internet web browsing, and the Microsoft Productivity Suite.

  • Must be customer service oriented.
  • Must be courteous and polite.
  • Good verbal, telephone, and written etiquette.
  • Working knowledge and understanding of a broad range of telecom technologies.
  • Able to follow instructions, work without direct supervision, and able to multi-task.
  • Ability to effectively work in a team environment.
  • Effective and efficient troubleshooting and problem-solving skills.
  • Must be reliable and possess good organizational skills.
  • Aptitude to quickly learn and understand evolving technologies.

Working Conditions:

  • Work from home with a computer and phone. Candidate must have reliable dedicated high-speed broadband.
  • Applicant MUST have a dedicated, private, interruption free home working environment.
  • Works from home but may be required to travel for training.

Benefits:

  • Simple IRA plan matching up to 3%.
  • Work from home.
  • 2 weeks of paid vacation and holiday pay.

Salary: Based on experience. The candidate must include salary requirements.

No phone calls, please. No head hunters. Submit resumes to:

 

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