While many corporations handle information technology services in-house, more choose to outsource managed IT services to increase efficiency and reduce overall costs. Hiring third-party experts can free up your internal team’s time and skills to focus on other strategic activities. You can either offload regular operational tasks or gain access to certain skills not currently represented by employees. When you push some tech responsibilities outside your organization, you turn over management and execution to someone else.
The benefits unique to the company can include lower overhead costs, faster speed at implementing new tech solutions, and an end to stress and headaches caused by trying to tackle jobs you are not equipped for.
What Does a Managed IT Service Provider Do?
The teams who deliver these IT services are called managed service providers (MSP). These companies provide a wide variety of outsourced task coverage. These can include maintaining network infrastructure for cloud environments, web services, disaster recovery, or providing helpdesk support and software development. They can work with existing systems or help integrate new ones into your regular operations.
MSPs usually consist of groups of people with diverse and specific skills, experience, and knowledge bases to provide the best outcomes possible. This makes it easier to rely on them to take care of diverse IT needs. Many service providers operate both in the service level agreement (SLA) and take on the role of making tech recommendations for new systems or approaches. Expert consultation always provides a benefit to any organization who wants to remain functional and competitive within their industry or niche.
How Do Managed IT Services Benefit a Company?
A managed service provider gives numerous benefits to every type of organization from the largest corporations to the smallest local businesses. They are essential partners for pre-launch startups who want to get going on the right foot and established brands eager to remain competitive and accede their profit and growth potential down the road.
While some MSPs focus on one or two specific project types or tasks, the best options offer a more comprehensive catalog of services. This type of one-stop shop makes individual benefits that much more powerful and affordable.
Take Advantage of Specialized Skills
Even the largest and most established companies may lack diverse IT departments who are up to date with the latest developments and have sufficient time to research all opportunities. When you hire a managed IT service provider, you get expertise specially tailored to your needs. Individuals with experience and knowledge manage IT business functions with ease and handle routine tasks so you can focus on company-wide goals.
MSPs Save You Money
Every professional knows that it costs a lot more to hire a full-time employee than it does to outsource tasks to third-party professionals. Instead of paying for additional office space, computer equipment, benefits packages, and salary, you only have to pay a set monthly charge that easily factors into your overall budget decisions. Not only do you spend less on outside MSPs, the steady and predictable nature of the costs makes financial decisions in other parts of your organization easier.
Get Reliable Support and Service
One of the primary responsibilities of managed IT service providers is to keep your tech running smoothly all the time. Access to cloud-based or SaaS platforms as well as your managed networks means your business can operate without interruption. Once you establish an SLA with a well-researched and responsible provider team, you will know what to expect and there should be no surprises.
Reliability matters a lot when it comes to the overall reliance on the technology that keeps your organization running. The MSP is dedicated to that one goal, not trying to manage a diverse range of responsibilities like an in-house IT department.
What Kinds of Managed IT Services Exist?
The answer to this question includes an amazing array of possibilities. In short, and MSP can provide anything your organization needs in the realm of IT task management. This includes everything from remote monitoring and maintenance of physical equipment to in-depth consultation services focused on future growth. Monthly retainer payments frequently cover IT systems management, managed security services, and diverse support services based on the needs of the company and staff.
Break/Fix vs. Proactive Management
Far too many MSPs operate on a break and fix model. Instead of being proactive with monitoring and maintenance, they wait for something to fail and then diagnose the problem and fix it. Needless to say, this diminishes the overall advantages of hiring an expert team. Look for an IT service provider like First Call Consulting who offers predictive maintenance and patch management as well as fast responses to emergent issues.
When every minute of downtime or systems interruptions affects your bottom line, you cannot rely on reactive IT services. A hiccup in your network or a slowdown in access to your cloud-based platform has a ripple effect through your entire organization that can result in missed deadlines, increased errors, frustration, and customer or client dissatisfaction. A proactive approach may cost more than a break/fix option, but it has considerable benefits in the long run.
Cloud-based and SaaS Support
More organizations rely on cloud computing and software as a service (SaaS) platforms than ever before. These allow them to access necessary programs from remote servers instead of keeping them on the local network and individual computers. In general, they save organizations money, impart efficiency and increase productivity, and make it possible for MSPs to do their tasks more fully from a distance.
Support for cloud-based managed services includes setting them up to begin with, handling ongoing use, and taking advantage of the fact that they make it easier to scale up IT infrastructures and capabilities. As demand for your products and services increases and customer numbers rise, you can continue to access data, storage, and functions to suit the growing needs.
It is important to note that some companies use the term managed IT services separately from cloud services. Others integrate the two under the same tech umbrella. First Call Consulting provides an extensive list of management, migration, and ongoing support services for top cloud-based solutions.
Frequently, cloud services are offered directly from the SaaS or platform developers or providers as part of their own customer management. From an MSP perspective, client services would focus on specific platforms or apps alone and not include extra tasks associated with your company’s operations.
Microsoft 365 Dynamics Solution
One popular and well-respected IT solution for many different types of organization is the Microsoft Dynamics 365 platform. This modular SaaS collection of applications and services can handle everything from customer relationship management (CRM) to marketing strategies, financial supply chain management, business organization, and more. Dynamics works on top of and integrates fully with your existing Office 365 subscriptions.
Microsoft 365 includes Office 365 Home and Microsoft Teams, along with a variety of offerings managed by the FirstCall team. When you retain the services of a professional managed IT services company, this is one option that can solve many of your needs at once. Its reliability, industry respect, scalability, and versatility help you integrate all in-house systems to push toward your ultimate success goals.
The extensive range of benefits involved with hiring third-party managed IT service providers should be enough to convince you of their value. To learn more about how First Call Consulting can specifically help your organization thrive and grow, contact us through our secure online form, by email, or by calling our toll-free number.