Are you wanting to embrace business applications, or do you have an existing internal CRM or ERP service? Whether or not your organization is already utilizing cloud based applications, Microsoft Dynamics 365 is an optimal service for any type of company. Particularly for those that require the versatility to scale up or down as required.

Dynamics 365 is a collection of interconnected, modular Software-as-a-Service (SaaS) applications and services created to enhance your clients, team members, and organizational tasks. It incorporates CRM as well as ERP abilities, combining your information with your organization’s procedures.

So, rather than having different, siloed sales and marketing applications, Dynamics 365 is an automated, integrated sales and marketing application that effectively links, focuses on, and transforms prospects into paying clients.

Dynamics 365 is hosted on Microsoft Azure. This provides both a reliable platform as well as a wide ecosystem of services. Importantly, it is natively integrated with your Microsoft 365’s application, providing you a seamless method to take care of your customers as well as your solutions.

There are 3 different versions of Microsoft Dynamics:

  • Dynamics 365 Finance and Supply Chain Management: is a revamp of Dynamics AX. Good for mid-level to enterprise level organizations with an employee count anywhere from 50 – 2,000+ users. Costs of implementation is anywhere from $100k to upwards of $1 million
  • Dynamics Business Central: There are a lot of Microsoft Dynamics 365 Business Central benefits for small to midsize companies. Among them are project service automation, and the ability to have a real time view into your organization’s cash flow. Cost of implementation is around $15k – $750k and can normally be completed in under 6 months.
  • Dynamics CRM: The customer relationship management module hosts all of your customer data, to help your sales and marketing run more efficiently. Most companies spend around $3,000 to $12,000 on licensing and the implementation costs around $12,000-$15,000.

Dynamics 365 offers both highly adaptable apps as well as apps designed for specific departmental challenges like:

Human Resources

Customer Service

Customer Engagement

Field Service

 These apps are designed to seamlessly work together, but are also available to function on their own. You are able to choose which specific apps your organization needs, and you are able to add on any additional applications later.

These cloud based apps are accessible anywhere you are able to access a web browser, and there are mobile applications available as well. Admin’s still keep total control over their users and applications to meet any security or compliance needs. Using the Microsoft Power Platform, you are able to build custom applications that fit your specific needs based on your business data and processes.

Dynamics 365 and Power Platform

One of the best features of the Power Platform is how accessible it is for any type of user. With the point-and-click feature, even users with no coding experience are able to build robust applications. Another bonus to PowerApps is the data analytics component. Using AI, apps like Customer Insights are able to deliver insight into every part of your organization, allowing you to gain unique advantages over the competition.

Using Microsoft Power BI, organizations are able to utilize machine learning and AI to gather insights into their business and processes. Mixed reality is a new feature of Power BI, which allows your organization to visualize real world scenarios.

Dynamics Availability

Just like the rest of Microsoft’s products, reliability is a top concern. Being that Dynamics 365 is hosted on Azure, Dynamics gains the 99.9% reliability that Azure offers. Microsoft offers data centers all around the world. So no matter where your customers are located, you will be able to host an instance of Dynamics near them.

Keeping your data secure is another top concern for Microsoft. Using the security features that come standard, including granular access controls and security groups, you are able to ensure your organization meets all security and compliance requirements.

In addition to this, there are various encryption choices that Dynamics provides. Of course, Dynamics connects to your Azure Active Directory to offer identity-based security, and add users if needed. Your users will experience the added benefit of single sign-on, which will allow them to work seamlessly.

Dynamics Security

Similar to security, Microsoft also has your data compliance requirements in mind. Dynamics 365 is able to comply with even your strictest data privacy and security standards, including GDPR. Microsoft offers Compliance Manager, which is a cross–Microsoft cloud services solution that helps organizations meet their compliance requirements. This allows companies to meet their existing requirements, and comply with any new ones in the future.

Dynamics Integrations

Integrating all of your business applications together is nearly impossible for most organizations. This results in some companies having to update a record in 3 or more separate systems, and often having conflicting data in each of them. With Common Data Service (CDS), this is not an issue. 

CDS is a cloud-scale database that lets your business applications store and use a single set of data, allowing standardization across your entire environment. The Common Data Model (CDM) builds on top of CDS, and allows your data to consistently be connected between all of your business applications.

Dynamics Connections

CDM and CDS allow organizations flexibility in how they want to connect their Dynamics system with their existing services. CDM and CDS are both enhanced by Power BI data flows, which allow you access to hundreds of pre-made connectors to a vast amount of popular platforms and applications. This allows you to access your data in your Microsoft 365 environment, external systems or even social networks. You can even program and develop a custom connector using any programming language for more precise control.

Dynamics Transformation

Microsoft Dynamics allows your organization to seamlessly integrate with your Microsoft 365 environment to give you unparalleled insight and agility. Using the tools and applications in Dynamics, your organization will no longer be working in silos and will connect all of your departments. You can even create custom applications using the Power Platform, with no coding experience necessary. 

Thinking about Dynamics?

Migrating onto Dynamics is a crucial process for your organization, and choosing the right partner could mean the difference of hundreds of thousands of dollars. Far too often, we see organizations choose a Microsoft Gold Partner, because they are supposed to be the best, but in reality that just means they sell the most licenses.  

Our clients find they are a victim of the common “over promise- under deliver” and come to us to fix their system. Get it right the first time, with the true Dynamics experts at FirstCall Consulting. Contact us today.


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