
Level 1
- SAP and Business Process Questions
- General End-user Support
- Create or Restart Batch Jobs

Level 2
- Simple Customizations
- Simple Configurations
- Troubleshoot Program Failures
- System Error Research
- Focus on How-To Issues
- General Application Diagnosis

Level 3
- ABAP Development
- SAP Script/Smart Form Development
- ALE and EDI Development
- New Business Unit and SAP Module
- Customization
- Continuous Improvement
- Concentration
Technical Support
Exclusive access to dedicated SAP Functional, Technical/ABAP, NetWeaver/Basis
Our team is your team. Dedicated SAP consultants to every client.
Cost effective support
We save you money by providing full-time help for your part-time problems.
Stable and predictable support
Our support is available 24/7, 365. Be confident you have coverage during vacations and off-hours.
Expert knowledge through certified SAP resources
Our SAP knowledge has won us SAP’s customer Service Satisfaction award 5 years in a row.
Functional Support
- Core ERP Module Support:
FI, CO, SD, MM, PP, PS, PM, QM, WM - Functional Support for BW, BOBJ, CRM and BPC
- Configuration of Business Process
- Conflict Resolution and
- Troubleshooting
- SAP Support Request Management
- Award Winning SAP Customer
- Service and Dedicated Resources
- Ticket status and reporting
- Extended Support Hours