Product Services
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Software Maintenance
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Help Desk Release
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Man. License Man.
Application Services
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Application Support (1st – 3rd Level)
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Process Maintenance
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Business Improvement
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Application Projects
Operation Services
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Hosting
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Operations (Basis Technology, Monitoring, etc.)
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Operations Projects
Service Management
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Continuous Business Improvement
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Service and Project Reporting
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SLA Review
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Delivery Management