Basis and technical
The technical side, handled.
Upgrades, enhancement packages, support packs, performance tuning, transports and system administration from senior Basis and technical consultants.
What’s included
Keep the platform healthy
We handle the work that keeps SAP running: enhancement-package and support-pack upgrades, kernel and database updates, transport management, background jobs, printing and performance.
Our technical lead works alongside our functional team, so a problem that crosses both sides gets solved once.
Ahead of 2027 we confirm your release level, database and readiness for extended maintenance or conversion.
What you get
Outcomes
- Upgrades planned and tested, not rushed
- Fewer performance and job failures
- Release and EHP level confirmed for 2027 planning
- Transport discipline across your landscape
- Technical documentation your team can use
Clients
In their words
“In our 6-year partnership with FirstCall Consulting, they have consistently helped us maximize SAP’s utility in our business. Moreover, they’ve helped us reduce our FTE support costs by over 60%.”Al Furman, Director of IT, Madden Communications
Related services
Pair it with
SAP managed services
Day-to-day functional and technical support, tickets tracked and reported, from people who know your system.
Learn more →Fractional SAP team
A senior consultant who fills a seat on your team for as long as you need, without a full-time hire.
Learn more →S/4HANA and ECC 2027
Readiness checks, custom code and data inventory, and partner-delivered migrations with FirstCall support after go-live.
Learn more →Talk to us
Not sure where to start?
Book a 30-minute call. We’ll look at how your SAP is supported today, what 2027 means for you, and whether you need us at all.
Or call (855) 494-3221