SAP managed services (AMS)
SAP support that knows your system.
Tickets, month-end, fixes and small enhancements, handled by senior consultants who work on your system month after month. You get the depth of a full SAP team for the cost of the hours you actually use.
What’s included
Functional and technical support, tracked and reported
We cover functional areas such as finance, sales, purchasing, inventory and production, and technical areas such as ABAP, Basis and security. Tickets come in through our ticketing system or straight to your assigned consultants, and every hour is tracked and reported.
Our practice leads triage each request and route it to the consultant with the right skills. You’ll see the same people on your system, so knowledge builds instead of resetting.
Choose time and materials, a monthly retainer, or a pool of hours for a known backlog.
What you get
Outcomes
- Fewer recurring incidents, because problems get fixed at the root
- Month-end and year-end close covered
- Senior coverage across modules without hiring for each one
- Monthly reporting on tickets and hours
- A team ready to help when projects and 2027 decisions arrive
How a ticket flows
From request to resolution
Log
Your team logs the issue or emails your consultant.
Triage
Our practice lead sets priority and assigns the right skill.
Resolve
A senior consultant fixes it and documents what changed.
Report
Hours and tickets roll into your monthly report.
Prevent
Recurring issues become small improvement projects.
Clients
In their words
“In our 6-year partnership with FirstCall Consulting, they have consistently helped us maximize SAP’s utility in our business. Moreover, they’ve helped us reduce our FTE support costs by over 60%.”Al Furman, Director of IT, Madden Communications
FAQ
SAP managed services questions
What’s included in SAP managed services?
Functional support across finance, sales, purchasing, inventory and production, plus technical work in ABAP, Basis and security. Month-end support, fixes and small enhancements are part of it too.
How are hours tracked?
Every ticket and every hour is logged. You get a monthly report of tickets and hours, so you can see what you’re buying.
What engagement models can we choose from?
Time and materials, a monthly retainer, or a pool of hours for a known backlog. We’ll help you pick the one that fits your workload.
Who works on my system?
Senior consultants assigned to your account. Our practice leads route each request to the right skill, and the same people stay on your system so knowledge builds over time.
Do you cover month-end and year-end?
Yes. Month-end and year-end close are part of the support, and we plan for those spikes with you.
Weighing managed services against hiring? Read SAP Managed Services vs. an In-House SAP Team: How to Decide.
Related services
Pair it with
Fractional SAP team
A senior consultant who fills a seat on your team for as long as you need, without a full-time hire.
Learn more →S/4HANA and ECC 2027
Readiness checks, custom code and data inventory, and partner-delivered migrations with FirstCall support after go-live.
Learn more →Projects and enhancements
Scoped work from the same team that supports you, so nothing is lost in handoff.
Learn more →Talk to us
Not sure where to start?
Book a 30-minute call. We’ll look at how your SAP is supported today, what 2027 means for you, and whether you need us at all.
Or call 770-335-6136