S/4HANA support
Live on S/4HANA? SAP doesn’t cover everything.
Go-live is not the finish line. SAP fixes defects in its standard software. Your configuration, custom code, interfaces and users are still yours to support. We support companies already running S/4HANA, as your full SAP team or one or two roles beside your people.
The gap
What SAP support covers, and what it doesn’t
SAP covers
- Defects in standard SAP code
- Notes, patches and support packages
- Questions about how standard functions are designed to work
Still on your team
- How your processes are configured
- Custom ABAP, enhancements, reports and forms
- Interfaces to banks, EDI partners, MES and other systems
- Roles, authorizations and the Fiori launchpad
- Month-end issues, training and day-to-day user questions
What SAP covers depends on your contract and how you run S/4HANA (on-premise, private cloud or public cloud). Check your own support agreement.
Where companies get stuck
Common problems after the move to S/4HANA
Custom code that came along
Code converted from ECC that runs, but no longer fits the new data model. Errors, slow reports and workarounds follow.
Business partner data
Customers and vendors now live as business partners. Duplicates, missing roles and sync errors slow order-to-cash and procure-to-pay.
A different month-end close
The Universal Journal, new asset accounting and the material ledger change how finance closes and reconciles.
Fiori and roles
Users caught between SAP GUI and Fiori, missing tiles, and authorization errors after go-live.
Output and forms
Invoices, purchase orders and delivery documents on new output management, with forms that print wrong or not at all.
Interfaces
IDocs, EDI and third-party connections that worked on ECC and now fail, sometimes quietly.
Performance
Batch jobs and custom reports written for the old database that need tuning for HANA.
Knowledge that left at hypercare
The implementation team rolled off, and your people are supporting a system they didn’t build.
How we help
Support for the system you have now
Our consultants support ECC and S/4HANA today, so we can see which processes were carried over and which ones changed under your users.
We start with a health check of open issues, custom code, interfaces and roles, then work the backlog as your SAP team or beside it.
When a bigger project comes up, we deliver it with implementation partners we’ve worked with for years, and stay on as your support team.
What you get
Outcomes
- Open tickets and recurring errors from go-live worked down
- Custom code, data and interfaces fixed at the root
- Fiori apps and roles your users actually use
- A plan for upgrades and new releases
- Senior people who learn your system and stay
Related services
Pair it with
SAP managed services
Day-to-day functional and technical support, tickets tracked and reported, from people who know your system.
Learn more →Development and customization
ABAP, Fiori, SAPUI5 and interface work that fits the way your business runs.
Learn more →Basis and technical
Upgrades, enhancement packages, performance, transports and system administration.
Learn more →Talk to us
Not sure where to start?
Book a 30-minute call. We’ll look at how your SAP is supported today, what 2027 means for you, and whether you need us at all.
Or call (855) 494-3221